NHTSA Complaint #10317140 — 2004 FORD F-450 SD

2004 FORD F-450 SUPER DUTY. TRUCK WAS RUNNING AS IF IT WAS RUNNING OUT OF FUEL, GOT TO A STOP LIGHT AND THE TRUCK STALLED. GOT THE TRUCK TO RESTART. THAT EVENING I HAD THE FUEL FILTERS CHANGED THINKING THAT WAS THE PROBLEM, THEN THE TRUCK RAN FINE. TWO DAYS LATER THE TRUCK DID THE SAME THING, AND I WAS DRIVING AT 25MPH, TRUCK WOULD NOT RUN ANY FASTER, THEN THE TRUCK STALLED IN THE MIDDLE OF A TWO LANE ROAD. THE TRUCK AT THIS TIME DID NOT RESTART. I HAD TO GET THE TRUCK TOWED. I GOT ADVICE FROM A MECHANIC AND HE DRAINED THE TANK AND HE FOUND SILVER FLAKES IN THE TANK. I CALLED UNIVERSAL FORD IN RICHMOND VIRGINIA AND THEY HAD IT TOWED THERE TO LOOK AT THE TRUCK, AND THE TECHNICIAN VERIFIED THAT THE TANK WAS CONTAMINATED FROM THE TANK DUE TO DELAMINATION OF THE INTERIOR OF THE TANK. FORD MOTOR COMPANY SAID THAT THE COST WAS $783.93 FOR PARTS AND $258.10 FOR LABOR, FOR A TOTAL OF $1042.03 AND FORD MOTOR WAS WILLING TO PAY ONLY $312.00. THIS IS ONLY FOR A TANK REPLACEMENT, NOT THE FILTERS, FUEL PUMP OR INJECTORS IF THESE PARTS ARE CONTAMINATED. I REFUSED THE SERVICE, ON THE FACT THAT THE SERVICE MANAGER SAID THAT THIS WILL PROBABLY HAPPEN AGAIN WITH THE NEW TANK AS WELL. I HAVE FOUND SOMEONE THAT CAN FIX MY TANK FOR LESS MONEY, BUT I WOULD LIKE RESULTS AND THIS NEEDS TO BE ADDRESSED BEFORE SOMEONE DOES GET KILLED, IF THEY HAVEN'T ALREADY. FORD IS SAYING TO MY KNOWLEDGE THAT THIS IS THE LOW-SULFUR DIESEL FUEL AND NOT THERE FUEL TANKS. I HAVE CONTACTED A LAWYER AND HE IS DEALING WITH OTHER CLIENTS WITH THE SAME ISSUE. *TR