NHTSA Complaint #10316436 — 2010 FORD ESCAPE

I PURCHASED A 2010 FORD ESCAPE 1/2/10. A COUPLE OF WEEKS AFTER THE PURCHASE I WENT TO BACK UP AND THEN GO FORWARD. IN DOING SO, WHEN I PUT THE CAR INTO GEAR TO GO FORWARD THERE WAS A JERKING MOTION AS WELL AS A LOUD CLUNKING NOISE UNDER THE CAR. SINCE THAT TIME, I HAVE ON NUMEROUS OCCASIONS EXPERIENCE THE SAME THING. AS THE CAR SWITCHES GEARS IT WILL JERK WITH THE SAME NOISE. IT FEELS AS IF THE WHOLE BOTTOM OF THE CAR IS COMING APART AND ABOUT TO FALL OFF. I HAVE EXPERIENCED THIS AT DIFFERENT SPEEDS AND IT DOES NOT HAPPEN ALL THE TIME, BUT WHEN IT DOES YOU DEFINITELY KNOW IT. IN THE LAST THREE DAYS IT HAS HAPPENED TWICE. I TRY TO NOTICE THE RPM'S TO SEE IF IT IS IN THE MIDST OF CHANGING GEARS OR NOT AND IT IS NOT ALWAYS WHEN IT IS DUE TO CHANGE GEARS. I TOOK IT TO THE FORD DEALER WHERE I PURCHASED THE VEHICLE AND THEY TOOK IT FOR A DRIVE AND FOUND NOTHING WRONG. THEY THEN DID A DIAGNOSTIC AND SAID THEY FOUND THE FACTORY FAILED TO ENTER ALL THE CORRECT CODING FOR THE TRANSMISSION SO THEY KEPT THE CAR AND UPDATED IT. ONCE I RECEIVED THE CAR BACK IT HAS CONTINUED TO DO THE SAME THING. I WENT ONLINE AND FOUND THE 2005-2009 ESCAPE OWNERS HAD THE EXACT PROBLEM I AM CURRENTLY EXPERIENCING AND FOUND THE TRANSMISSIONS BURNED OUT AT APPROX 20,000 MILES. FORD IS TELLING ME THERE IS NOTHING WRONG WITH MINE AS THE PROBLEM HAD BEEN FIXED. I TOOK IT BACK IN FRIDAY EVENING AND WAS TOLD THEY JUST RECEIVED INFORMATION THAT SOME DEALERS FOUND THEY HAVE HAD TO TAKE THE 2010 MODELS IN, TEAR OUT THE TRANSMISSIONS AND PUT THEM TOGETHER STARTING FROM SCRATCH TO STOP THE PROBLEM. I WAS TOLD THEY WOULD LOOK INTO IT AND GET BACK TO ME. I DON'T WANT TO WAIT AND HAVE MY TRANSMISSION GO OUT BEFORE THEY WILL FINALLY SEE THERE IS A PROBLEM. *TR