NHTSA Complaint #10315924 — 2002 TOYOTA CAMRY

MY 2002 TOYOTA CAMRY V6 XLE HAS HAD A PROBLEM WITH STUTTERING AS THOUGH THE TRANSMISSION, ENGINE OR COMPUTER IS NOT WORKING PROPERLY. FOUR DIFFERENT TOYOTA DEALERSHIPS HAVE LOOKED AT THE CAR AND THEIR ONLY STATEMENT IS THAT IF THE ENGINE LIGHT DOESN'T COME ON, THEY CAN'T DIAGNOSE THE PROBLEM. A NOW INDEPENDENT, FORMER TOYOTA MECHANIC DID OBSERVE THE PROBLEM AND CAN'T DIAGNOSE THE PROBLEM WITH A COMPUTER. I WAS TREATED WITH ARROGANT DENIAL BY CUSTOMER SERVICE AT TOYOTA AND THEY BLACKMARKED ME ON THEIR SYSTEM-WIDE COMPUTER HISTORY. I DID LEARN THAT ONE PROBLEM WAS A RECALL PUBLICATION 3 MONTHS BEFORE I BOUGHT MY CAR THAT SAID THE COMPUTER NEEDED REPROGRAMMED. NONE OF THESE DEALERSHIPS KNEW THIS AND TOYOTA'S "ROMAN" IN CUSTOMER SERVICE DENIED ME ANY REIMBURSEMENT ABOUT THE REPROGRAMMING EVEN THOUGH I WAS COMPLAINING ABOUT THE ENGINE STUTTERING OR MISSING SINCE ABOUT ONE MONTH AFTER NEW PURCHASE TO THE PRESENT. THIS IS THE COMPANY DENIAL AND ARROGANCE THAT THE CONGRESS AND INVESTIGATORS ARE COMING UP AGAINST. TOYOTA JUST WON'T ACCEPT THAT THERE IS A PROBLEM WITH MY CAR THAT HAS PERSISTED SINCE A MONTH AFTER NOVEMBER 2002 PURCHASE. NOW I GET EMAILS CALLING ME "FRIEND" FROM THEM WANTING MY BUSINESS AND SERVICE. I JUST WANT MY CAR TO RUN CORRECTLY AND FEAR THAT MY TRANSMISSION, ENGINE OR COMPUTER PROGRAM IS A FORERUNNER OF THE PROBLEMS COMING TO LIGHT LATELY BEFORE CONGRESS. *TR