NHTSA Complaint #10314990 — 2008 FORD ESCAPE

GIRLFRIEND BOUGHT 2008 FORD ESCAPE NEW FROM DEALER. AT APPROX. 39,000 MILES NOTICED FLUID LEAK FROM FRONT OF ENGINE. SOON CAR BEGAN STALLING AND OR JUMPING AS STOP AND GO DRIVING. SHE CALLED DEALER FOR APPOINTMENT TO HAVE CONDITION OF TRANSMISSION CHECKED. AND WAS ADVISED TO CHECK FLUID LEVEL. LEVEL WAS LOW BUT KEPT APPOINTMENT. UPON ARRIVAL WAS QUOTED $850 TO REPLACE LEAKING TRANSMISSION COOLER. I GOT ANGRY THAT FORD ISN'T STANDING BEHIND THEIR PRODUCT AND USED SOME PROFANITY TO EXPRESS MY DISSATISFACTION. AT THIS POINT SERVICE MANAGER AT HANSEL FORD SAYS THAT THEY DON'T NEED OUR BUSINESS, RETRIEVED HER CAR AND WE WERE TOLD TO LEAVE. HAD CAR REPAIRED BY PRIVATE SHOP FOR $650. NO RECALL YET? 2008 EXPLORER HAS RECALL FOR LOOSE MOUNTING BOLT FOR LINES FROM TRANNY TO COOLER FOR POSSIBLE FIRE DANGER,(SEE NHTSA ID 07V453000, FORD RECALL NUMBER 07S56). WILL ALL OF THE PEOPLE WHO HAVE HAD THIS PROBLEM CORRECTED HAVE TO REPLACE THESE UNITS EVERY 38,000 MILES? *TR