NHTSA Complaint #10314218 — 2007 LEXUS ES350

TL*THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT WAS DRIVING 25 MPH WHEN SHE ENGAGED THE BRAKE PEDAL, THE VEHICLE SURGED AND CRASHED INTO THE BACK OF A VEHICLE. THE AIR BAGS CAUSED MILD INJURIES TO THE DRIVER WHEN THEY DEPLOYED. THE POLICE WAS CALLED AND A REPORT WAS TAKEN. THE CONTACTS INSURANCE COMPANY PAID FOR THE VEHICLE TO BE REPAIRED. THE VEHICLE WAS REPAIRED AND IT IS IN THE CONTACTS POSSESSION BUT SHE DOESN'T FEEL SAFE DRIVING IT. THE CONTACT DID RECEIVE A RECALL NOTICE IN OCTOBER CONCERNING THE FLOOR MATS. THE CONTACT INFORMED THE DEALER THAT SHE DID NOT HAVE ANY FLOOR MATS IN HER VEHICLE AND HE STATED THAT HER VEHICLE WAS NOT ON THE RECALL LIST. THE FAILURE MILEAGE WAS 33,000. THE CURRENT MILEAGE WAS 33,010. UPDATED 3/30/2010 UPDATED 05/04/10. *LJ UPDATED 09/07/10*JB UPDATED 10/08/10*JB