NHTSA Complaint #10314116 — 2007 LEXUS ES350

TL*THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT HE WAS UPSET BECAUSE HE NEVER RECEIVED A LETTER ABOUT THE RECALL. THE CONTACT RECEIVED A RECALL NOTICE TWO YEARS AGO AND THE REPAIR WAS MADE; HOWEVER, HE WAS NEVER NOTIFIED WHAT COMPONENT THEY REPAIRED. THEY ONLY ADVISED HIM TO BRING THE VEHICLE INTO THE DEALER. THE CONTACT DID NOT HAVE ANY PRIOR PROBLEMS WITH HIS VEHICLE AND WAS NOTIFIED ON YESTERDAY TO BRING HIS VEHICLE INTO AN AUTHORIZED DEALER AGAIN TO BE REPAIRED. THE CONTACT ASKED AGAIN WHAT NEEDED TO BE FIXED AND THE DEALER REPLIED THAT HIS VEHICLE WAS A PART OF THE RECALL. AFTER MULTIPLE QUESTIONS, THE DEALER THEN SAID HE WAS GOING TO FIX THE ACCELERATOR. THE CONTACT FEELS THAT WAS VERY UNPROFESSIONAL AND SCHEDULED AN APPOINTMENT. HE FEELS THAT HE SHOULD HAVE RECEIVED SOMETHING FROM THE MANUFACTURER IN WRITING. THE CONTACT DID NOT HAVE AN INCIDENT SO THERE WERE NO FAILURES. THE FAILURE AND CURRENT MILEAGES WERE 15,794.