NHTSA Complaint #10313535 — 2007 LEXUS ES350

I BOUGHT A 2007 LEXUS E350 LAST OCTOBER. IT WAS PURCHASED FROM LUJACK LEXUS IN DAVENPORT AS A CERTIFIED VEHICLE WARRANTIED TO 100,000 MILES. THE CAR HAD ONLY 35000 MILES ON IT AT TIME OF PURCHASE. SOME TIME IN NOVEMBER, MY HUSBAND AND I WERE SITTING AT A RED LIGHT. WE WERE THE FIRST CAR AT THE LIGHT AND WHEN IT CHANGED TO GREEN WE TOOK OFF AT A NORMAL SPEED. HOWEVER, MY CAR DECIDED IT WANTED TO GO FASTER THEN THE SPEED LIMIT. I PUMPED THE ACCELERATOR TO GET IT TO SLOW DOWN AND THAT WORKED THE FIRST TIME. I JUST BRUSHED THAT OFF AS A FLUKE NOT KNOWING TOYOTA VEHICLES WERE HAVING THIS PROBLEM. THE SECOND TIME IT HAPPENED, WAS DURING THE FIRST WEEK OF JANUARY WHEN MY GRANDDAUGHTER WAS OFF SCHOOL. I WAS GOING APPROX 10 MPH DOWN AN ALLEY WHERE I PARK MY CAR AT WORK. THE ALLEY WAS ICY. I WAS BRAKING TO TURN A CORNER TO PARK MY CAR AND THE CAR JUST TOOK OFF ON ME. I HAD MY FOOT ON THE BRAKE BUT THE TIRES WERE GOING 80 MPH AND I WAS HEADING FOR A BRICK WALL. MY DAUGHTER THOUGHT QUICK ENOUGH TO THROW MY CAR IN NEUTRAL AND I PUSHED THE OFF BUTTON ON MY CAR. MY CAR RACED DOWN THE ALLEY FOR ABOUT 100 YDS BEFORE I WAS ABLE TO STOP IT. I CALLED THE LEXUS DEALER AND THEY SAID TO TAKE MY FLOOR MATS OUT. I SAID I DID NOT HAVE THEM IN BECAUSE I RECEIVED THE RECALL. BESIDES I DIDN'T EVEN HAVE MY FOOT ON THE ACCELERATOR WHEN THIS OCCURRED. THEY SAID THEY WOULD CALL ME BACK. THEY CALLED WITHIN AN HOUR (ON A FRIDAY) AND ASKED ME TO BRING IT IN FIRST THING MONDAY. THEY TRIED TO TELL ME IT WAS THE ACCELERATOR GETTING STUCK ON THE MATS. I SAID IT WAS A COMPUTER PROBLEM NOT A MECHANICAL. THEY SAID IT COULDN'T BE BUT THAT THEY COULD PUT A COMPUTER CHIP IN THAT WOULD SHUT THE GAS OFF ENOUGH IF IT STARTED TO ACCELERATE LIKE THAT AGAIN. I INSISTED THAT THEY DO SOMETHING OR I WANTED MY MONEY BACK ON THE CAR. HE TRIED TO TALK ME OUT OF IT BUT I TOLD HIM WELL WHEN I END UP DEAD ON THE ROAD FROM THIS ISSUE, IS THAT WHEN YOU ARE GOING TO TAKE CARE OF THIS PROBLEM? IT SEEMS TO BE FIXED NOW. *TR