NHTSA Complaint #10313007 — 2007 CHEVROLET UPLANDER

WHILE DROPPING MY KIDS OFF AT SCHOOL ON JANUARY 26, 2010, MY DAUGHTER CLOSED OUR DRIVER SIDE REAR SLIDING DOOR OF OUR 2007 CHEVY UPLANDER. THE WHOLE DOOR FELL OFF IN HER HANDS. WE TOOK IT TO CARMAX WHERE WE BOUGHT IT, ALONG WITH THEIR EXTENDED WARRANTY, AND WERE TOLD THAT IT WOULD NOT BE COVERED UNDER THE WARRANTY. WE WOULD HAVE TO TAKE IT TO A BODY SHOP TO HAVE IT FIXED BECAUSE THEY COULD NOT REPAIR IT THERE. THEY CHARGED US $87.00 TO TELL US THIS. WE WERE ALSO TOLD THAT THE ONLY TIME THEY HAVE SEEN THIS HAPPEN BEFORE WAS DUE TO A FAULTY PART OR WHEN THE VEHICLE WAS IN AN ACCIDENT. WHEN WE BOUGHT IT IN MAY OF 2008 WE WERE GUARANTEED BY CARMAX THAT IT WAS INSPECTED FOR DEFECTS AS WELL AS NEVER BEING IN AN ACCIDENT. AT OUR FIRST OIL CHANGE IT WAS DISCOVERED TO HAVE TWO LEAKS, ONE IN THE OIL RESERVE AND ONE IN THE AIR CONDITIONER UNIT WHICH WERE COVERED BY THE ORIGINAL WARRANTY OF CHEVY. I HAVE BEEN IN CONTACT WITH THE CHEVY CORPORATE OFFICES BUT THEY WANT ME TO TAKE IT TO A CHEVY DEALER TO HAVE IT LOOKED AT (AGAIN AT OUR COST) AND THEN THEY WILL FIX IT AND HELP US GET FINANCING TO PAY FOR IT. WHY DO WE HAVE TO PAY FOR IT WHEN WE ARE NOT AT FAULT AND IT COULD HAVE DONE DAMAGE TO MY CHILDREN OR OTHER CARS AROUND IT. *TR