NHTSA Complaint #10311759 — 2008 FORD ESCAPE

THE BATTERY DRAINS WHILE THE VEHICLE IS OFF. IT TAKES ABOUT 2 DAYS FOR THE BATTERY TO BE COMPLETELY DEAD. I BROUGHT THE CAR TO THE FORD DEALERSHIP. THE MECHANICS COULDN'T FIGURE OUT WHERE THE DRAIN WAS COMING FROM SO THEY FLEW IN AN ENGINEER FROM THE FORD FACTORY. HE HAD THEM REMOVE EACH FUSE & PUT THEM BACK IN 3 AT A TIME. THEN WAIT 2 DAYS TO SEE IF THERE WAS A DRAIN ON THAT ELECTRICAL LINE. AFTER OVER 3 MONTHS OF MY CAR IN THE SHOP, THEY REPLACED THE SMART JUNCTION BOX THINKING THAT WOULD SOLVE IT. IT DIDN'T. THE FORD CUSTOMER SERVICE REP I WAS DEALING WITH BASICALLY TOLD ME THAT THERE'S NOTHING ELSE THEY CAN DO. I TOLD HER THAT I BOUGHT THE CAR BRAND NEW 2 YRS AGO BUT SHE DIDN'T CARE AT ALL. I POSTED MY PROBLEM ON THE INTERNET & HAD 2 OTHER PEOPLE FROM ACROSS THE COUNTRY EMAIL ME WITH THE SAME EXACT PROBLEM. FORD IS NOT TAKING RESPONSIBILITY FOR THEIR FAULTY PRODUCT. I'VE BEEN A LOYAL FORD CUSTOMER FOR THE LAST 15 YEARS. I'M ALSO IN THE MILITARY & NEED MY CAR FOR MY DUTIES. I'VE TAKEN EXCELLENT CARE OF THE VEHICLE FROM THE DAY I BOUGHT IT. FORD HAS COMPLETELY ABANDONED ME WITH THIS PROBLEM. *TR