NHTSA Complaint #10311251 — 2003 FORD TAURUS

ON MY WIFE'S 2003 FORD TAURUS, THE FRONT SPRING BROKE AND CAUSED MULTIPLE DAMAGES TO THE VEHICLE. FIRST OF ALL THE TIRE WAS COMPLETELY BLOWN OUT DUE TO THE SPRING BREAKING AND SECONDLY, A SWAY LINK WAS DAMAGED TO THE POINT OF REPAIR ALONG WITH ANOTHER PART THAT I NEED TO ASK THE MECHANIC THE NAME OF. THIS SAME MODEL CAR HAD A RECALL IN THE YEARS OF 1999 AND 2001 FOR JUST THIS REASON. THE MECHANIC SEES THIS CONSTANTLY FROM THIS MODEL CAR. THE RECALL WAS FOR A "BOOT" TO BE APPLIED TO THE VEHICLE IN ORDER TO PREVENT THE SPRING FROM PENETRATING THE TIRE WHILE DRIVING. FORTUNATELY, I WAS DRIVING THE CAR OUT OF MY DRIVEWAY AND DOWN THE ALLEY, THEREFORE NO ACCIDENT HAPPENED. I HAVE CONTACTED FORD DIRECTLY AND THEY SAY THAT THERE IS NO RECALL ON MY VEHICLE FOR THIS AND REFERRED ME TO YOU. THE CAR HAS 43,473 MILES ON IT. OF COURSE IT IS OUT OF WARRANTY BUT THIS IS UNCALLED FOR. I CAN UNDERSTAND THE SPRING BREAKING ON AN AUTOMOBILE, BUT TO COMPLETELY SHRED THE TIRE AND CAUSE ALL OF THIS IS THEIR RESPONSIBILITY FOR NOT ADDRESSING A CONCERN THAT HAD OCCURRED ON AN EARLIER MODEL AND CORRECTING IT. THEY NEED TO BE HELD RESPONSIBLE FOR THE DAMAGE THAT HAS BEEN CAUSED TO MY VEHICLE AND THEY SHOULD BE HAPPY THAT THIS DID NOT CAUSE AN ACCIDENT. FORD MOTOR COMPANY NEEDS TO ADDRESS THIS ISSUE ON THIS CAR. I SINCERELY THANK YOU FOR YOUR TIME AND CONCERN. *TR