NHTSA Complaint #10310504 — 2005 MERCURY MARINER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10310504
Vehicle	2005 MERCURY MARINER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	December 20, 2009
Date Filed	February 15, 2010
Mileage	73,279 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MS

Consumer Description

THE CAR STOPPED RUNNING AS I EXITED THE INTERSTATE OFF RAMP. THIS WAS IN HIGH TRAFFIC WITH CARS BEHIND ME. I WAS ABLE TO GET THE CAR RESTARTED AND COASTED TO THE SIDE OF THE ROAD. A TOW TRUCK TOOK ME TO A FORD DEALER, WHERE IT WAS STATED THE TORQUE CONVERTER HAD FAILED. THE FORD DEALER TOLD ME THAT A NEW "CODE" NUMBER HAD BEEN ISSUED BECAUSE THERE WERE SO MANY PROBLEMS FOR FORD ESCAPE AND MERCURY MARINER FROM 2003-2008. MY VEHICLE IS A 2005 MERCURY MARINER. I HAD NO PREVIOUS INDICATIONS THAT THIS WOULD FAIL AND WAS TRAVELING OUT OF STATE. THE COST WAS $1800 AND THE DEALER STATED THAT FORD AND MERCURY WERE NOT DOING ANYTHING TO RESOLVE THIS OTHER THAN ISSUE AN INTERNAL NOTICE TO ALL DEALERS. I FEEL A RECALL SHOULD BE ISSUED AND MY COSTS REFUNDED, THEY ARE OBVIOUSLY AWARE OF THIS ISSUE. *TR

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