NHTSA Complaint #10310480 — 2002 FORD EXPLORER SEAT BELTS

Complaint Details

ODI Number	10310480
Vehicle	2002 FORD EXPLORER
Component	SEAT BELTS
Date of Incident	January 7, 2004
Date Filed	February 15, 2010
Mileage	11,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

2002 FORD EXPLORER FRONT OUT SEAT BELTS DO NOT RETRACT IN COLD TEMPERATURES. I TOOK THE VEHICLE MULTIPLE TIMES TO THE FORD DEALER AND CONTACTED FORD CUSTOMER SERVICE AND NOTHING HAS BEEN DONE TO CORRECTLY REMEDY THE SITUATION. AT ONE POINT THE DEALER TO GET RID OF ME HE INSTALLED LOW-FRICTION TEFLON TAPE ON THE D-RING BUT THAT DID NOT HELP AT ALL. THE RETURN SPRING IS TOO WEAK TO CARRY THE LOAD. THIS IS A SAFETY ITEM BECAUSE THE WEBBING IS CATCHING ON TO THE DOOR AS IT IS CLOSING CAUSING THE SEAT BELT WEBBING TO FRITTER AND EVENTUALLY TO TEAR INTO PIECES. PLEASE LOOK AND INVESTIGATE THIS MATTER IMMEDIATELY. IF THIS COMPLAINT DOES NOT REQUIRE FULL FLEDGED RECALL, I AM WILLING TO GET THE DEALER TO REPLACE FRONT SEAT BELTS AT FORD EXPENSE. *TR

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