NHTSA Complaint #10307757 — 2001 DODGE DURANGO

TL*THE CONTACT OWNS A 2001 DODGE DURANGO. THE CONTACT STATED THAT THE INTERIOR AND EXTERIOR LIGHTS WOULD SUDDENLY FLASH ON AND OFF AT TIMES. THE CENTRAL TIMING MODULE AND THE ALARM WOULD ALSO SHUT OFF WHENEVER SHE TRIED TO OPEN THE DOOR AFTER LOCKING IT WITH THE KEY. MOST OF THE FAILURES OCCURRED WHENEVER IT RAINED WHICH LED HER TO BELIEVE THAT WATER WAS ALSO ENTERING INTO THE VEHICLE AND CAUSED THE FAILURE. ON FEBRUARY 5, 2010, WHILE DRIVING IN THE RAIN, THE HEADLIGHTS BEGAN TO FLASH AND THEN THEY SHUT COMPLETELY OFF. THE HEADLIGHTS AND WINDSHIELD WIPERS WERE NO LONGER FUNCTIONING WHILE SHE WAS DRIVING AT VARIOUS SPEEDS. SHE WAS ABLE TO DRIVE ONTO THE EMERGENCY LANE AND DETERMINE THAT VARIOUS ELECTRICAL COMPONENTS WERE NON-FUNCTIONAL. SHE CALLED SEVERAL DEALERSHIPS AND WAS LED TO BELIEVE THAT THE FAILURE WAS NORMAL. SHE CALLED THE MANUFACTURER AND A REPRESENTATIVE TOLD HER THAT THERE WERE NO RECALLS REGARDING THE PROBLEM SO THEY COULD NOT ASSIST HER. THE VEHICLE HAD NOT BEEN REPAIRED TO-DATE. THE CURRENT MILEAGE WAS APPROXIMATELY 164,204. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.