NHTSA Complaint #10307639 — 2006 DODGE RAM 2500

I WAS TRAVELING THROUGH THE JANUARY WEST COAST WINTER STORMS. I AM NOT SURE IF THE FAILURE HAPPENED DURING THIS TIME BUT IT BECAME VERY APPARENT THERE WAS SOMETHING WRONG WITHIN THE CAB AIR DISTRIBUTION SYSTEM. THERE WAS COLD DAMP AIR THAT WAS ENTERING FROM BEHIND THE GLOVE BOX AND COULD NOT BE TURNED OFF. IT BECAME INCREASINGLY HARDER TO KEEP THE WINDOWS FROM BECOMING FOGGED CREATING POOR DRIVER VISIBILITY AND HAZARDOUS DRIVING CONDITIONS. AFTER REACHING OUR DESTINATION AND TALKING WITH OTHERS THAT HAVE LIKE VEHICLES THEY REFERRED ME TO A COMMON PROBLEM WITH THE DISTRIBUTION DOORS. A FEW INTERNET SEARCHES AND A TRIP TO A LOCAL GARAGE AND SURE ENOUGH AT LEASE ONE OF MY DOORS HAD BROKEN OFF. AT THIS TIME THE ISSUE HAS NOT BEEN RESOLVED. I HAVE CONTACTED DODGE AND THEY INDICATED THEY WERE NOT AWARE OF ANY PROBLEMS. I REQUESTED WRITTEN DOCUMENTATION FOR MY RECORDS OF MY COMPLAINT THAT I FELT THIS WAS UNSAFE AND THE LEVEL ONE CONTACT TOLD ME WAS NOT AUTHORIZED BUT WOULD HAVE A LEVEL TWO PERSON CONTACT ME. THE LEVEL TWO DID CONTACT ME AND TOLD ME TO SUBMIT THE REQUEST ONLINE AND AS OF THIS DATE I HAVE NOT GOT A RESPONSE. I CALLED ON 2/8/2010 TO SEE WHEN I COULD EXPECT THE LETTER AND THEY ARE NOW OFFERING TO HAVE SOMEONE CONTACT ME TO SEE WHAT CAN BE WORKED OUT. STILL NO ANSWER AS TO WHEN THE RESPONSE WILL COME. *CN