NHTSA Complaint #10307446 — 2003 TOYOTA PRIUS

I HAD A 2003 TOYOTA PRIUS WHICH I WAS VERY HAPPY WITH. UNEXPECTEDLY, AND WITHOUT WARNING, THE STEERING COLUMN LOCKED WHILE I WAS DRIVING THE CAR AND I WAS UNABLE TO NAVIGATE THE CAR. FORTUNATELY, I WAS IN MY NEIGHBORHOOD AND WAS ABLE TO STOP THE CAR IN A NEIGHBOR'S YARD WITHOUT INCIDENT. I HAD THE CAR TOWED TO MY DEALER AND LEARNED THAT THE STEERING WOUD NEED TO BE REPLACED FOR ABOUT $1500 OR MORE. SINCE THE CAR HAD ALMOST 120,000 MILES ON IT, I CHOSE NOT TO REPAIR IT. MY DEALER SUGGESTED I WRITE TO THE TOYOTA CORPORATE HEADQUARTERS, WHICH I DID. AFTER A LOT OF WRANGLING, THEY SENT ME A CHECK FOR $1,500 TO COVER THE LOSS OF MY TRADE-IN VALUE BUT ONLY AFTER I AGREED TO PURCHASE A NEW TOYOTA VEHICLE. AT THE TIME, I LET IT GO, BUT REALIZE NOW WITH ALL THE CONCERNS BEING RAISED, THAT PERHAPS MY STORY IS IMPORTANT. THE STEERING FAILURE COULD HAVE OCCURED WHILE I WAS DRIVING ON THE HIGHWAY AT 65 MPH OR WHILE EXITING A HIGH SPEED RAMP. WORSE, IT COULD HAVE HAPPENED ON THE CHESAPEAKE BAY BRIDGE, WHICH I HAD CROSSED JUST 15 MINUTES EARLIER.