NHTSA Complaint #10306088 — 2007 MAZDA CX-7

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number	10306088
Vehicle	2007 MAZDA CX-7
Component	ENGINE AND ENGINE COOLING
Date of Incident	February 3, 2010
Date Filed	February 4, 2010
Mileage	37,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

MY WIFE AND I PURCHASED A 2007 MAZDA CX-7 A FEW YEARS AGO, AND OVER THE LAST THREE MONTHS IT HAS BEEN IN THE SHOP WITH MULTIPLE PROBLEMS. FROM AN OIL LEAK, TO A BAD COMPRESSOR, THEN THE TIMING CHAIN GONE BAD AND NOW ANOTHER PROBLEM WITH THE EGR. THE CAR HAS A LITTLE OVER 38K MILES AND TO ME IT SEEMS VERY ODD FOR A CAR BEING THIS YOUNG IN MILES, TO HAVE MAJOR PROBLEMS SUCH AS THESE. AFTER GOING BACK AND FORTH WITH THE MAZDA CORPORATE OFFICE, THEY FIRST AGREED TO PAY FOR THE PARTS FOR MY LATEST PROBLEMS SINCE I'M NOW OUT OF WARRANTY. I WAS FINE WITH THAT UNTIL I FOUND OUT THE LABOR WAS OVER $500 TO FIX THIS PROBLEM. WHEN I CALL THE CORPORATE OFFICE TO TRY TO DISCUSS SPLITTING THE LABOR COSTS, THEIR SUPERVISOR CONTACTED ME BACK WITH AN ATTITUDE LIKE I DID SOMETHING WRONG AND DECIDED THEY WERE NOW NOT GOING TO HELP AT ALL. THAT IS JUST POOR CUSTOMER SERVICE BEHIND A VEHICLE THAT WAS NOT READY TO BE PUT ON OUR US ROADWAYS. IN MY OPINION, THIS CAR SHOULD BE RECALLED. AFTER REVIEWING SOME OF THE FORUMS, MANY OTHERS AGREE WITH MY DISPLEASURE IN THE PROBLEMS WITH THE MAZDA CX-7--CHECK THIS LINKHTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0E5B59/110. THANK YOU. *JB

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