NHTSA Complaint #10304833 — 2004 LEXUS ES 330

I WAS IN A GROCERY STORE PARKING LOT WHEN I STARTED MY CAR AND AS I PUT IT IN GEAR THE CAR SPED OUT OF CONTROL. I WAS LUCKY TO HAVE AVOIDED THE OTHER CARS IN THE LOT BECAUSE THE BRAKES DID NOTHING BUT SQUEAL. UPON HITTING A CURB ON THE FAR END OF THE PARKING LOT, THE CAR SPUN AROUND AND CAME TO A STOP. MY CAR WAS NOW FACING IN THE OPPOSITE DIRECTION WITH A LOT OF DAMAGE. I WAS TREATED AT THE HOSPITAL AND RELEASED BUT HAD SEVERAL MONTHS OF THERAPY ON MY NECK. A FEW MONTHS AFTER BEING RELEASED FROM THERAPY, I HAD TO RETURN FOR A SECOND ROUND BECAUSE OF NECK PAIN. TOYOTA TIED UP MY CAR FOR A MONTH TO INVESTIGATE THE MATTER AND SENT ME A LETTER STATING THAT NOTHING WAS WRONG WITH THE CAR BUT IT WAS THE AFTER MANUFACTURE MATS. WHEN I ASKED FOR A COPY OF THE INVESTIGATORS REPORT, I WAS TOLD THAT IT WAS NOT THEIR POLICY TO DO SO. I AM VERY CONCERNED THAT THEY ARE NOT RECALLING THE LEXUS ES330, AND OTHER PEOPLE MAY BE AT RISK. SINCE I STILL HAVE THE CAR, I WONDER IF THEY FIXED THE PROBLEM AND COVERED IT UP OR IF THE SAME THING MAY HAPPEN AGAIN. PLEASE INVESTIGATE PROBLEMS WITH THE LEXUS ES330 SERIOUSLY. I DO NOT FEEL THAT TOYOTA CARES ABOUT SAFETY WHEN IT MAY DIG INTO PROFITS. *TR