NHTSA Complaint #10304272 — 2007 LEXUS ES350

TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT STATED THAT SHE FELT A THRUST/SURGING MOTION WHILE DRIVING THE VEHICLE AS IF SOMEONE HIT HER FROM THE REAR. SHE NOTICED THE PROBLEM ABOUT 6 DIFFERENT TIMES. SHE CALLED THE MANUFACTURER AND WAS INSTRUCTED TO TAKE THE VEHICLE TO THE DEALERSHIP. SHE TOOK THE VEHICLE TO THE DEALERSHIP AND THE TRANSMISSION SOFTWARE WAS UPGRADED. THE CONTACT HAD NOT NOTICED THE PROBLEM SINCE THE UPGRADE. THE VEHICLE IDENTIFICATION NUMBER WAS NOT AVAILABLE AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 35,000. THE FAILURE MILEAGE WAS APPROXIMATELY 32,800.