NHTSA Complaint #10303940 — 2002 BMW 325I

APPROX TEN MONTHS AGO THE PASSENGER SIDE TAIL LIGHT STARTED MALFUNCTIONING INTERMITTENTLY. TOOK CAR TO DEALERSHIP AND THEY REPLACED ALL OF THE LIGHT BULBS...WITHIN TWO DAYS THE ENTIRE LIGHT FIXTURE STOPPED WORKING COMPLETELY AND HAS NOT WORKED SINCE. THE DRIVER SIDE TAIL LIGHT STOPPED FUNCTIONING FOUR MONTHS LATER. BOTH LIGHT FIXTURES HAVE NOT WORKED (TURN SIGNAL, TAIL LIGHT AND BRAKE LIGHT) SINCE SEPTEMBER 2009. I TOOK THE CAR TO THE DEALERSHIP IN NOVEMBER AND WAS TOLD THAT THERE WAS A MANUFACTURER'S DEFECT IN THE LIGHT FIXTURES. THE ESTIMATED COST TO FIX BOTH TAIL LIGHTS WAS $450.00. I WAS TOLD EVENTHOUGH THE DEALERSHIP WAS AWARE THE PROBLEM WAS A MANUFACTURER'S DEFECT THERE WAS NO RECALL ISSUED SO I WOULD BE RESPONSIBLE FOR THE FULL COST OF THE REPAIR. THE DEALERSHIP WAS UNWILLING TO NEGOTIATE THE COST ESTIMATE. I REQUESTED A WRITTEN ESTIMATE, WHICH THE SERVICE DEPARTMENT HAND WROTE ON A PIECE OF PAPER (DEALERSHIP USUALLY PRINTS OFF COMPUTER). I KEEP THIS IN THE GLOVE BOX TO SHOW LAW ENFORCEMENT WHENEVER THEY PULL ME OVER FOR INOPERABLE REAR LIGHTS. I READ THAT BMW ISSUED A TECHNICAL BULLETIN TO ADD GROUND WIRES TO REPAIR THE PROBLEM. I FEEL THAT $450 IS AN UNREASONABLE FEE TO BE CHARGED TO ADD GROUND WIRES TO AN EASILY ACCESSIBLE LOCATION IN THE TRUNK OF THE CAR. *TR