NHTSA Complaint #10303765 — 2007 TOYOTA RAV4

I BOUGHT THE BRAND NEW 2007 RAV4 LIMITED V6 FROM CHICAGO GROSSINGER TOYOTA 2 AND 1/2 YEARS AGO. THERE WAS SOME BOILING WATER NOISE COMING OUT FROM THE ENGINE AT AROUND 28K MILES. I TOOK THE RAV4 TO THE CGT DEALER FOR REPAIR SINCE IT WAS STILL UNDER THE WARRANTY. THE CUSTOMER SERVICE REP. TOLD ME THAT THE REASON WHY THE ENGINE HAD SOME BOILING WATER NOISE BECAUSE THE CAMSHAFT WAS BENDED. HE LIED! HE DIDN'T EVEN TELL ME THAT THE OIL HOSE WAS THE CAUSE OF THE DAMAGE. THE NOISE PROBLEM WAS FIXED (HOPEFULLY) BUT I DON'T KNOW IF THE ACTUAL PROBLEM IS STILL GOING OR NOT BECAUSE I FOUND THERE WERE A LOT OF COMPLAINTS ABOUT THE SAME PROBLEM THAT I HAD ONLINE. MOST COMPLAINTS SAID THAT THE PROBLEM WAS BECAUSE THE OIL PIPE WAS MADE WITH HALF RUBBER/METAL. THE RUBBER PART WILL SOON BE CRACKED DUE TO THE WEATHER OR SOMETHING. I CALLED THE CGT CUSTOMER REP TO VERIFY THIS PROBLEM AND THEN HE TOLD ME THAT MY CAR MIGHT HAVE THAT PROBLEM AND HE WAS AWARE OF THAT SO HE TOLD ME THAT THEY HAD SWITCHED OIL PIPE TO METAL. HE LIED AGAIN! I CHECKED IT AND THE OIL PIPE IS STILL MADE WITH HALF RUBBER AND METAL. HE SEEMS LIKE COVERING SOMETHING. I BELIEVE THIS PROBLEM HAS HAD BEEN EXISTING FOR A LONG TIME BUT TOYOTA NEVER DO ANYTHING ABOUT IT. THIS IS A VERY SERIOUS ISSUE. TOYOTA HAS TO BE LIABLE OF THE DRIVER AND PASSENGERS SAFETY IF THEIR PRODUCTS ARE DEFECTIVE. *TR