NHTSA Complaint #10302521 — 2009 HYUNDAI SANTA FE

HYUNDAI SANTA FE PURCHASED ON 12 SEPT 2009. DVD SCREEN NOT FUNCTIONING, COULD HEAR MOVIE NOT SEE IT. DEALERSHIP REPLACED SCREEN IN OCTOBER 2009. SINCE THEN, THE DVD RSE SYSTEM HAS INTERMITTENTLY CHANGED FROM DVD TO XM OR CD AT WILL. REAR PASSENGERS ARE NOT ABLE TO REACH THE DVD BUTTONS DUE TO AGE AND CHILD SAFETY SEATS. RSE IS LOCKED FROM FRONT CONTROLS. DVD SYSTEM CONTINUES TO SWITCH FROM DVD TO XM OR CD AT LEAST ONCE PER DAY CAUSING THE PASSENGERS TO BE BLASTED WITH HIGH VOLUME MUSIC. IN OCTOBER 2009, THE INTERNAL ELECTRICAL CONTROL SYSTEM (FOR DOORS AND WINDOWS AND SUCH) WAS REPLACED AND THE ALARM SYSTEM WAS RESET (IT KEPT ARMING ITSELF RANDOMLY). IN NOVEMBER 2009, THE ALARM SYSTEM WAS RESET AGAIN AND THE DVD PROBLEM WAS BROUGHT TO MECHANICS ATTENTION AGAIN. ALARM SYSTEM WAS FIXED BUT THEY COULD NOT REPLICATE THE DVD PROBLEM. TOOK CAR IN AGAIN 16 JANUARY 2010, WAS TOLD INTERTWINING OUTSIDE RADIO SIGNALS AND THE FACT I WORK ON A MILITARY BASE WERE CAUSING THE DVD TO SWITCH. FT SAM HOUSTON, TX IS MAINLY A MEDICAL TRAINING MILITARY BASE. MECHANIC REPLICATED PROBLEM BUT LATER TOLD SHOP MANAGER THAT HE COULDN'T REPLICATE THE PROBLEM WITH OUT DRIVING IN TOWN WHERE I NORMALLY DRIVE. MECHANIC AND REPAIR SHOP MANAGER STATED IT COULD NOT BE A LOOSE PLUG OR WIRING IT WAS THE RADIO SIGNALS. THIS OCCURS AT RANDOM AND I THOUGHT IT WAS FROM BUMPS IN THE ROAD UNTIL IT CONTINUED TO HAPPEN WHEN DRIVER WAS NOT TOUCHING THE STEERING WHEEL OR RADIO CONTROLS, AT STOP LIGHTS, AND ON SMOOTH ROADS. I RESEARCHED THIS PROBLEM AND FOUND A BLOG ON EDMUNDS STATING HYUNDAI HAS KNOW ABOUT THIS AND AUDIO PROBLEMS SINCE 2007 BUT NOTHING WILL FIX DVD PROBLEM.*CW