NHTSA Complaint #10301987 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10301987
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	January 17, 2010
Date Filed	January 23, 2010
Mileage	53,151 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

MY 2002 FORD EXPLORER HAS 53,151 MILES ON IT AND THE TRANSMISSION FAILED. I WAS NOT INVOLVED IN ANY AUTOMOBILE ACCIDENTS NOR DID I ABUSE THIS VEHICLE IN ANY WAY. THE FIRST INDICATOR OF A PROBLEM WAS THE O/D OFF LIGHT BEGAN TO BLINK INTERMITTENTLY. THEN THE SERVICE ENGINE SOON LIGHT CAME ON. AFTER THAT THE TRANSMISSION WAS SLIPPING AND TAKING AN EXCESSIVE AMOUNT OF TIME TO SHIFT GEARS. I HAVE MAINTAINED THIS SUV WITH REGULAR OIL CHANGES AS WELL AS OTHER ROUTINE MAINTENANCE. THIS IS MY ONLY VEHICLE AND I NEED IT TO COMMUTE TO WORK SO I HAD TO HAVE IT REPAIRED. I CALLED THE FORD CONSUMER HOTLINE AND EXPLAINED THE PROBLEM. THEY REFUSED TO GIVE ME ANY ASSISTANCE: NO COURTESY REPAIR NOR ANY DISCOUNT ON ANOTHER TRANSMISSION. I PURCHASED A REMANUFACTURED TRANSMISSION AND HAD IT INSTALLED. IT WAS AN EXTREMELY COSTLY REPAIR. *TR

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