NHTSA Complaint #10301651 — 2002 HYUNDAI SONATA

ON MONDAY EVENING 01/18/2010 MY WIFE AND I LEFT OUR HOME WITH OUR 2002 HYUNDAI SONATA WE DROVE NO MORE THEN 3 TENTHS OF A MILE WHEN THE STEERING WHEEL STARTING PULLING VERY HARD TO THE RIGHT WE THEN TURNED AROUND AND DROVE BACK TOWARD HOME BUT ONLY MADE IT ABOUT 2 TENTHS OF A MILE BEFORE THE FRONT RIGHT WHEEL COLLAPSED BRINGING US TO A DEAD STOP IN THE MIDDLE OF THE ROAD. THANKFULLY WE WERE ONLY GOING ABOUT 20-25 MPH THE POLICE WERE CALLED FOR TRAFFIC AND THE CAR WAS TOWED TO R.J SHORE AUTOMOTIVE BRANFORD CT 06405 THE NEXT MORNING THE OWNER OF R.J.AUTO INFORMED ME THAT MY FRONT ENGINE SUB-FRAME HAD FAILED DUE TO CORROSION, AND SHOWED ME A PRINT-OUT OF A RECALL FROM HYUNDAI DATED APRIL 14, 2009 THEN STATED HE CALLED THE HYUNDAI DEALER IN BRANFORD CT 06405 BUT THE DEALER REFUSED TO PICK UP THE CAR SO I HAD TO PAY $81.41 TO HAVE THE CAR TOWED TO BRANFORD HYUNDAI. THE STAFF AT THE HYUNDAI HAD NO ANSWERS AND CONTINUED TO STATE YOU WILL HAVE TO CALL THE CORPORATE OFFICE, SO I DID. THE EMPLOYEE CHRIS STATED THAT THERE WERE 200.000 VEHICLES INVOLVED IN THIS RECALL CAMPAIGN #089 OR #09V124000 AND WE HAVE NOT MAILED OUT ALL OF THE NOTICES (SHAME ON THEM BECAUSE IT'S BEEN ALMOST A YEAR AND IF WE WERE ON THE HIGHWAY WE COULD HAVE DIED) THE EMPLOYEE THEN CALLED THE BRANFORD HYUNDAI AND WAS TOLD THAT THE CAR WOULD TAKE 1 OR 2 WEEKS TO FIX AND NO LOANER OR RENTAL VEHICLE WILL BE PROVIDED I SAID THAT IS UNACCEPTABLE AND DEMANDED A LOANER STILL THE ANSWER WAS NO BUT SOMEHOW THEY MANAGED TO FIX MY CAR ON 01/20/2010 WHEN I PICKED MY VEHICLE UP AT 420PM ON 01/20/2010 MY WIFE AND I WERE NOT ALLOWED TO VIEW WHAT WAS REPAIRED AND WAS TOLD THAT THEY BENT OVER BACKWARDS TO FIX THIS CAR QUICKLY BECAUSE OF MY CALL TO HYUNDAI CORPORATE I STATED (BENT OVER BACKWARDS, SOMEONE COULD HAVE DIED, FROM THIS ACCIDENT) THE MANAGER BOB GUEVERA, AND A CHRIS VAILETTE THEN CALLED THE POLICE AND TOLD US TO NEVER COME BACK AGAIN, TO HAVE THE CORPORATE OFFICE FIX MY CAR NEXT TIME. *TR