NHTSA Complaint #10298453 — 2009 VOLKSWAGEN JETTA STEERING

Complaint Details

ODI Number	10298453
Vehicle	2009 VOLKSWAGEN JETTA
Component	STEERING
Date of Incident	December 18, 2009
Date Filed	January 6, 2010
Mileage	11,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TX

Consumer Description

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH INTO A SLIGHT CURVE WHEN THE STEERING WHEEL LOCKED IN A STRAIGHT POSITION AND WOULD NOT TURN TO THE RIGHT WITHOUT WARNING. THE DRIVER BEGAN TO EXERT AGGRESSIVE FORCE TO THE STEERING WHEEL AND SUDDENLY, THE STEERING WHEEL UNLOCKED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE CONTACT HAD CONCERN OF THE POTENTIAL SAFETY HAZARD. THE VIN WAS REJECTED FROM THE SYSTEM. THE FAILURE MILEAGE WAS 11,000. UPDATED 3/12/10 *CN THE DEALER REPLACED THE STEERING GEAR. UPDATED 06/11/10.*JB

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