NHTSA Complaint #10297147 — 2002 VOLKSWAGEN PASSAT

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10297147
Vehicle	2002 VOLKSWAGEN PASSAT
Component	STRUCTURE
Date of Incident	November 23, 2009
Date Filed	December 28, 2009
Mileage	135,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

DURING HEAVY RAINS, WATER ENTERED THE VEHICLE THROUGH THE SUNROOF, WHICH WAS PROPERLY CLOSED AND LATCHED. OWNER DID NOT KNOW THAT WATER INFILTRATION HAD OCCURRED. UPON DRIVING THE CAR AFTER THE STORM, MULTIPLE WARNINGS APPEARED. CAR SHUTTERED AND WOULD NOT SHIFT GEARS. EVENTUALLY CAR SHIFTED INTO DRIVE. TOOK CAR TO SERVICE STATION, WHICH DIAGNOSED THAT WATER HAD ENTERED VEHICLE AND POOLED IN PASSENGER FLOORBOARD. TRANSMISSION MODULE LOCATED BENEATH PASSENGER FLOORBOARD FLOODED AND FAILED. TRANSMISSION MODULE AND RELATED COMPONENTS HAD TO BE REPLACED. WE CONTACTED MANUFACTURER OF VEHICLE AND WERE TOLD THIS WAS NOT A KNOWN PROBLEM, BUT INFORMATION OBTAINED BY OUR INSURANCE COMPANY INDICATES OTHERWISE. *TR

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