NHTSA Complaint #10296764 — 2004 DODGE RAM 2500

EXTERIOR LIGHTING:HEADLIGHTS issue reported to NHTSA

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Complaint Details

ODI Number 10296764
Vehicle 2004 DODGE RAM 2500
Component EXTERIOR LIGHTING:HEADLIGHTS
Date of Incident
Date Filed
Mileage 89,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

HEADLIGHTS MALFUNCTIONED ATTRIBUTED TO THE FRONT CONTROL MODULE ACCORDING TO CHRYSLER STAR REPRESENTATIVE.THIS IS A "KNOWN" PROBLEM THAT THE DEALER WAS NOT PREPARED OR ABLE TO DIAGNOSE. ACCORDING TO CHRYSLER STAR SUPPORT DESK THE FRONT CONTROL MODULE P/N 56051036AD HAS A KNOWN PROBLEM. I WAS ONLY ABLE TO FIND THIS OUT AFTER CALLING CHRYSLER CUSTOMER SERVICE AND INSISTING THAT THE DEALER CALL THEIR STAR SUPPORT DESK AND OPEN AN INCIDENT. THE REP AT THE SUPPORT DESK IMMEDIATELY TOLD THE SERVICE TECH THAT THE FRONT CONTROL MODULE HAD A KNOWN PROBLEM. THE INTERMITTENT FAILURE CREATED A SAFETY HAZARD ON THE HIGHWAY BY NOT FUNCTIONING AT ALL OR MALFUNCTIONING. LIGHTS ON TRUCK CAN FAIL AT ANY TIME HEADLIGHTS,TAILLIGHTS,BRAKE LIGHTS BECAUSE OF THIS FRONT CONTROL MODULE THERE IS NO BACKUP ON THE SYSTEM WHEN IT FAILS. HERE IS THE LINK TO A SERVICE BULLETIN PUT OUT BY DODGE HTTP://WWW.XKJEEPS.COM/TSB/TSB_XK_0806005.PDF. THIS SHOULD BE A RECALL ITEM !! *TR

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