NHTSA Complaint #10296280 — 2000 FORD WINDSTAR

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. WHEN ATTEMPTING TO START THE VEHICLE SHE SAW SMOKE, SO SHE IMMEDIATELY TURNED OFF THE VEHICLE. AFTERWARDS WHILE DRIVING THE VEHICLE WOULD STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE TECHNICIANS COULD NOT IDENTIFY THE CAUSE OF THE FAILURE. SHE THEN RECEIVED RECALL NOTICE # 09V399000 (VEHICLE SPEED CONTROL). SHE CONTACTED THE DEALER TO HAVE THE VEHICLE TOWED TO THEIR FACILITY. THE TECHNICIAN STATED THAT THEY WERE NOT RESPONSIBLE FOR TOWING THE VEHICLE. NO REPAIRS WERE MADE. THE FAILURE AND CURRENT MILEAGES WERE 100,000.