NHTSA Complaint #10296250 — 2002 HYUNDAI SONATA

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10296250
Vehicle	2002 HYUNDAI SONATA
Component	SUSPENSION
Date of Incident	May 28, 2009
Date Filed	December 17, 2009
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

ALL FOUR ORIGINAL EQUIPMENT STRUTS FACTORY INSTALLED ON A 2002 HYUNDAI SONATA 4 CYLINDER, HAVE FAILED. VEHICLE HAS 51,000 MILES AND THE STRUTS HAVE NOT BEEN DOING THEIR JOB FOR 15000 MILES. WHEN LOOKED INTO, AT THE DEALERSHIP (VEHICLE HAS EXTENDED WARRANTY) THE DEALERSHIPS POSITION IS THEY WILL NOT REPLACE THE STRUTS UNLESS THEY ARE LEAKING. AND IF 1 WAS LEAKING THEY WOULD ONLY REPLACE THAT ONE STRUT.... HAVE THE SAME ISSUE WITH A 2004 HYUNDAI SANTA FE 2.7 AWD VEHICLE ALSO. THAT VEHICLE HAS 79,000 MILES AND HAVE THE SAME DRIVIBILTY CONDITION. AND WAS TOLD THE SAME EXACT THING ABOUT THE DEALERSHIP/ MANUFACTURER'S POSITION. *TR

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