NHTSA Complaint #10296113 — 2010 MAZDA MAZDA3

REAR GLASS EXPLOSION ON 2010 MAZDA 3 SEDAN. MORNING 16 DEGREES F. APPROACHED MY CAR IN THE MORNING AND HEARD A CRACKLING NOISE. I THOUGHT THE SOUND WAS ICE. I STARTED THE CAR AND THE REAR DEFOGGER. AS I SAT IN MY DRIVEWAY ...APPROXIMATELY 30 SECONDS AFTER TURNING ON THE DEFOGGER. THE REAR GLASS EXPLODED WITH A LOAD NOISE. GLASS WAS THROWN INTO THE REAR PASSENGER SEATS. THE CAR IS 4 MONTHS OLD AND UNDER WARRANTY. I TOOK THE CAR TO THE DEALER AND THEY WOULD NOT REPAIR UNDER WARRANTY. I CALLED MAZDA CUSTOMER CARE AT 1-800-222-5500 AND WAS TOLD THAT THIS IS DUE TO OUTSIDE INFLUENCE (IE THE SAME AS IF A TREE BRANCH FELL ON THE CAR). HE INDICATED THAT I SHOULD EXPECT THAT THIS COULD HAPPEN IN THE COLD WEATHER. I CAN NOT BELIEVE THAT I SHOULD EXPECT THAT MY REAR WINDOW CAN EXPLODE IN COLD WEATHER. IF MY CHILDREN WERE IN THE REAR SEAT THEY WOULD HAVE BEEN POTENTIALLY SERIOUSLY INJURED BY THROWN GLASS. *TR