NHTSA Complaint #10295300 — 2005 VOLKSWAGEN PASSAT

I OWN A 2005 PASSAT TDI GLS. MY CAR HAD DEVELOPED A VERY SERIOUS NOISE CAUSED BY THE OIL PUMP CHAIN UNIT THAT WAS ORIGINALLY ON THIS VEHICLE. I DID TALK TO VW AND MY DEALER SERVICE DEPARTMENT ABOUT THE THRASHING CHAIN NOISE. I GOT POLITE DENIALS AND BLANK STARES WHEN I TOLD THEM OF THIS ISSUE. MEMBERS OF THE WWW.TDICLUB.COM DISCOVERED A VW ENGINEERED FIX FOR THE VEHICLES INVOLVED. MEMBERS WHO HAVE DRIVEN THEIR CARS BEYOND THE 80K OR SO SEEM MORE LIKELY TO HAVE THE CHAIN SNAP DURING OPERATION WHICH RENDERS THE CAR INOPERATIVE AND DANGEROUS DURING THE BREAKAGE. THE FIX IS NOT EXACTLY AN INEXPENSIVE REPAIR AS THE PARTS ALONE ARE AROUND $1500 AND THE INSTALLATION REQUIRES EXTENSIVE DISASSEMBLY OF THE VEHICLE. THE REPAIR INVOLVES REPLACING THE CHAIN DRIVEN OIL PUMP BALANCE SHAFT ASSEMBLY WITH A GEAR DRIVEN ASSEMBLY. THE BELOW LINK HAS VIDEOS/SOUND CLIPS OF MY CAR BEFORE THE NOISE, AFTER THE NOISE AND AFTER THE FIX. THIS WAS TAKEN WITH 44,444 MILES ON THE CLOCK: HTTP://WWW.YOUTUBE.COM/WATCH?V=K0WMGCDJFQI THIS THE CAR PRIOR TO BALANCE SHAFT REPAIR IN MAY 2009 WITH 56,000 MILES ON THE CLOCK: HTTP://WWW.YOUTUBE.COM/WATCH?V=TTQX3SJ6_FK THIS IS A POST-OP RECORDING JUNE 2009 AT 57,000 MILES OF MY PASSAT AFTER BRIAN JOHNSTON OF CARDOCAUTOMOTIVE IN ST. LOUIS MISSOURI. HE IS A NATIONALLY KNOWN INDEPENDENT ASE CERTIFIED EXPERT ON THIS ISSUES REPAIR. HTTP://WWW.YOUTUBE.COM/WATCH?V=XTQIAK-CWD4. *TR