NHTSA Complaint #10295116 — 2004 MAZDA MAZDA6

2004 MAZDA 6 WITH CORROSION AROUND THE REAR PASSENGER SIDE WHEEL WELL. REPORTED TO MAZDA NORTH AMERICA OPERATION ON NOVEMBER 2. WAS REFERRED TO DEALER, KERRY MAZDA FLORENCE, KY FOR ASSESSMENT OF VEHICLE. PHOTOS WERE TAKEN OF CORROSION ON NOVEMBER 5 AT THE DEALER AUTO SERVICE CENTER. WAS TOLD I WILL HEAR FROM MAZDA NORTH AMERICA OPERATION REGARDING ANY FOLLOW UP AND NOT FROM THE DEALER. THE SERVICE CENTER MANAGER ALSO TOLD ME THAT MAZDA NORTH AMERICA OPERATIONS IS RESPONSIBLE FOR ANY REPAIRS NOT THE DEALER. RECONTACT WITH MAZDA NORTH AMERICA OPERATIONS ON NOVEMBER 23 BECAUSE I HAD NOT HEARD FROM DEALER OR MANUFACTURER REGARDING STATUS OF MY COMPLAINT. I WAS TOLD BY MAZDA NORTH AMERICA OPERATION THE BUSINESS MANAGER FOR KERRY MAZDA, FLORENCE, KY WILL CONTACT ME REGARDING RESOLUTION. WHEN I WAS CONTACTED LATER THAT SAME DAY I WAS TOLD MY VEHICLE WAS OUT OF WARRANTY AT 60 MONTHS AND THEY COULD NOT DO ANYTHING ABOUT IT. I AM NOW STUCK WITH A VEHICLE THAT HAS DAMAGE THAT IS CLEARLY DUE TO A MANUFACTURER DEFECT. ON DECEMBER 8 I WENT TO A LOCAL BODY SHOP TO GET AN ESTIMATE AND REPORT ON THE DAMAGE. I WAS TOLD BY THE BODY SHOP MANAGER THAT MY VEHICLE IS NOT OLD ENOUGH FOR RUST TO BE COMING THROUGH THE PAINT. I WAS ALSO TOLD THAT TO PROPERLY REPAIR MY VEHICLE WILL COST $3,000-$5,000 DEPENDING ON THE DAMAGE UNDER THE VEHICLE THAT CANNOT BE SEEN. ONLY THE RUST EFFECT ON THE PAINT THAT IS VISIBLE IS ALL WE COULD SEE. HE ALSO SAID THAT HE WOULD NOT GUARANTEE ANY REPAIRS WHERE PAINT IS APPLIED OVER RUST BECAUSE THEY WILL NOT HOLD. WHEN I PURCHASED MY VEHICLE I ALSO PAID TO HAVE UNDERCOATING AND OVERCOATING TO PROTECT IT FROM RUST AND CORROSION. HOWEVER, NEITHER OF THESE WARRANTIES ARE IN EFFECT AND I PURCHASED THESE THROUGH THE DEALERSHIP. MAZDA NORTH AMERICA OPERATION FILE # IS 126573620. *TR