NHTSA Complaint #10294659 — 2006 TOYOTA SIENNA

I HAVE A 2006 TOYOTA SIENNA MINIVAN. THE LATCH ON THE DRIVER'S SIDE PASSENGER SLIDING DOOR FAILED TO KEEP THE DOOR SECURED WHEN DRIVING DOWN THE ROAD. THE DOOR WOULD BECOME UNLATCHED AND OPEN SLIGHTLY IN TRANSIT. I TOOK THE CAR TO THE DEALER AND THEY INFORMED ME THAT THE LATCH WOULD HAVE TO BE REPLACED. I TALKED TO THE SERVICE MANAGER WHO TOLD ME THAT THERE WAS NOTHING HE COULD DO ABOUT IT NOR WAS IT COVERED BY ANY RECALL OR WARRANTY. I TRIED TO HAVE THE REGIONAL PARTS MANAGER CALL ME, HOWEVER, HE WOULD NOT RETURN MY CALL. THIS A MAJOR SAFETY ISSUE FOR TOYOTA, BUT THEY DID NOT WANT TO HEAR ABOUT IT NOR DO ANYTHING ABOUT IT. WHAT REALLY BOTHERS ME IS THAT THIS DOOR GETS USED WHEN THE GRANDCHILDREN ARE TRAVELING WITH US. I FIND IT VERY UPSETTING THAT THIS DOOR UNLATCHES BY ITSELF WITHOUT ANY PRIOR WARNING. *TR