NHTSA Complaint #10294226 — 2002 DODGE RAM 2500

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10294226
Vehicle	2002 DODGE RAM 2500
Component	STRUCTURE
Date of Incident	June 19, 2008
Date Filed	December 2, 2009
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

TL*THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT NOTICED THAT THE DASHBOARD WAS ABNORMAL IN JUNE 2008. IN SEPTEMBER OF 2009, HE WAS WALKING TOWARD THE VEHICLE AND NOTICED A HOLE IN THE DASHBOARD AND THAT IT WAS CAVING INWARD. THE MANUFACTURER ADVISED HIM THAT THEY WERE UNABLE TO OFFER HIM ANY ASSISTANCE SINCE IT WAS NOT A SAFETY ISSUE. THE MANUFACTURER LATER STATED THAT THEY WOULD PAY 25% TOWARDS THE REPAIR IF IT WAS REPAIRED AT AN AUTHORIZED DEALER. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 132,000. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. UPDATED 1/11/09 *CN UPDATED 01/13/10.*JB

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