NHTSA Complaint #10293315 — 2009 VOLKSWAGEN PASSAT

FAILURE OF KEY (FOB OR WHAT EVER VW CALLS IT) TO START VEHICLE WHEN INSERTED IN IGNITION SWITCH. THIS FAILURE HAS OCCURRED TWICE AND RESULTED IN IGNITION SWITCH NEEDING TO BE REPLACED BY DEALER. ON THE SECOND OCCURRENCE THE KEY ITSELF SHORTED OUT AND WOULD NOT ALLOW ME TO OPEN POWER DOORS; HOWEVER, THE KEY WOULD ALLOW ME TO OPEN THE POWER REAR HATCH SO THAT I COULD CRAWL THROUGH CAR TO UNLOCK DOORS. TODAY THE OTHER KEY STARTED ACTING UP FOR MY WIFE AND WOULD NOT ALLOW HER TO UNLOCK DOORS AND SHE HAD TO CRAWL THROUGH CAR TO UNLOCK DOORS. THE SERVICE MANAGER AT THE DEALER HAS THE FIRST FAULTY KEY FOR WHICH HE WAS TO GET US A REPLACEMENT AND WE ARE WAITING ON VW TO REPLACE FAULTY KEY. I DO NOT KNOW IF DEALERSHIP STILL HAS FAULTY IGNITION SWITCHES BUT THE SERVICE MANAGER STILL HAS MY KEY. THE DATES OF THE IGNITION SWITCH REPLACEMENTS ARE 01/20/2009 & 09/09/2009. THE CAR WAS IN SERVICE LESS THAN 15 DAYS BEFORE THE FIRST IGNITION SWITCH NEEDED TO BE REPLACED. I LEFT MY KEY WITH THE SERVICE MANAGER WHEN WE PICKED UP THE CAR ON 09/13/2009. *TR