NHTSA Complaint #10290956 — 2004 MAZDA RX-8

2004 MAZDA RX-8: WHILE ATTEMPTING TO SWING DRIVER SIDE SUN VISOR DOWN FOR USE, THE SUN VISOR SEPARATED AT THE TOP MOLDED PLASTIC SEAM EDGE AND NO LONGER STAYS IN UPRIGHT POSITION, BLOCKING DRIVER'S VISION. VISOR HAD TO BE FORCIBLE REMOVED FROM ROOF ATTACHMENT STEM SINCE IT HUNG IN COMPLETE DOWN POSITION, CREATING A DRIVING HAZARD IF IT WOULD BE ALLOWED TO REMAIN. IT COULD NOT BE SWUNG TO SIDE AS THIS BLOCKED THE SIDE VISION. VISOR WAS RARELY USED, SO FAILURE WAS NOT DUE TO WEAR OR NEGLECT. THIS IS SECOND OCCURRENCE FOR EXACT SAME PROBLEM. LAST OCCURRED APPROXIMATELY 2.5 YEARS AGO, AND WAS REPLACED BY MAZDA UNDER THE ORIGINAL CAR WARRANTY AT NO COST. THE VEHICLE IS NOW BEYOND THE ORIGINAL WARRANTY PERIOD AND BEYOND THE 12 MONTH PART REPLACEMENT WARRANTY. WHEN REQUESTING THIS REPAIR RECENTLY THROUGH THE AT LOCAL MAZDA DEALER TO BE COVERED AS A LATENT DEFECT AT NO COST, EXPLAINING THIS WAS SECOND OCCURRENCE, THE SERVICE WRITER TOOK INFORMATION AND STATED HE WOULD TRY TO HAVE MAZDA COVER REPAIR AGAIN. CONTACTED SERVICE WRITER ON 11-4-09, HE STATED MAZDA DENIED MY REQUEST TO HAVE THE REPAIR COVERED AT NO COST. I HAVE A CURRENT REQUEST INTO MAZDA USA AT 800-222-5500 AGAIN REQUESTING RELIEF FOR THE REPAIR. THIS FORMAL COMPLAINT IS BEING FILED SINCE THIS IS THE SECOND OCCURRENCE FOR THE EXACT SAME PROBLEM. *TR