NHTSA Complaint #10290336 — 2002 VOLKSWAGEN PASSAT

ENGINE AND ENGINE COOLING:COOLING SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10290336
Vehicle	2002 VOLKSWAGEN PASSAT
Component	ENGINE AND ENGINE COOLING:COOLING SYSTEM
Date of Incident	November 1, 2008
Date Filed	October 30, 2009
Mileage	115,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I OWN A 2002 VW PASSAT AND I AM THE ORIGINAL OWNER. I HAVE NO HEAT AND THE DEALER HAS TOLD ME THAT I NEED A NEW HEATER CORE WHICH APPEARS TO BE A KNOWN PROBLEM W/ VW'S THAT THEY HAVE YET TO ACKNOWLEDGE. THE DEALER SAID THEY WOULD NOT COVER UNDER WARRANTY BUT SUGGESTED I CALL VWOA AND SEE IF I COULD GET IT COVERED UNDER GOODWILL. I CALLED VWOA AND STATED MY CASE AND REQUESTED THAT THEY COVER IT UNDER GOODWILL AND THEY REFUSED. MY CAR HAS BEEN REGULARLY MAINTAINED BY THE DEALER AND I AM VERY UPSET THAT VW HAS A KNOWN PROBLEM AND REFUSES TO CORRECT IT AND THEY EXPECT ME TO PAY $1000 TO HAVE THIS KNOWN PROBLEM FIXED. *TR

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