NHTSA Complaint #10289279 — 2001 FORD ESCAPE

TL*THE CONTACT OWNS A 2001 FORD ESCAPE. WHILE ENTERING THE VEHICLE; THE CONTACT ATTEMPTED TO ACTIVATE THE REAR PASSENGER POWER DOOR LOCK; HOWEVER, THE DOOR FAILED TO UNLOCK. IN ADDITION, THE REAR DRIVER SIDE AND FRONT PASSENGER DOOR FAILED TO UNLOCK. THE OCCUPANTS WERE UNABLE TO ENTER OR EXIT THE VEHICLE DUE TO THE FAILURE. PREVIOUSLY WHILE DRIVING THE DOOR WAS AJARED WITHOUT ASSISTANCE. THE DOORS ALSO REQUIRED EXCESSIVE FORCE TO CLOSE THEM. THE DOOR FAILURES WERE INTERMITTENT AND HAVE BECOME PROGRESSIVELY WORSE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER INSPECTION. THE TECHNICIAN STATED THAT THE FAILURE WAS CONTRIBUTED TO THE DOOR HANDLE AND LATCH SYSTEM. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE ESTIMATED REPAIR COST FOR THE THREE DEFECTIVE HANDLES AND LOCK SYSTEM WAS $1,500. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 70,000.