NHTSA Complaint #10286203 — 2005 HONDA ELEMENT

3-5-08, IN MORNING, WHEN I GOT INTO MY ELEMENT, I NOTICED TWO LONG CRACKS IN THE WINDSHIELD, STARTING AT THE LOWER RIGHT- AND LEFT-HAND CORNERS, TRAVELING UPWARDS AT AN ANGLE, TOWARD THE CENTER, APPROX 15 INCHES LONG, EACH. I CALLED THE HONDA DEALER, AND THEY SAID I SHOULD CHECK MY WARRANTY. I DID. WINDSHIELD DAMAGE NOT COVERED. I CALLED HONDA MOTOR COMPANY. THEY TRIED TO TELL ME IT WAS NOT A DESIGN DEFECT (AS I BELIEVED). AFTER TELLING THEM I KNEW OF MANY REPORTS TO THE NHTSA, THEY FINALLY AGREED TO REPLACE THE WINDSHIELD, AS "...A ONE-TIME GOODWILL GESTURE." (I BIT MY TONGUE, AS I KNEW THAT THE PHONE REP KNEW IT WAS, IN FACT, A DESIGN FLAW.) *TR