NHTSA Complaint #10285131 — 2008 CHRYSLER PACIFICA

PURCHASED A 2008 CHRYSLER PACIFICA WITH APPROXIMATELY 32K MILES ON IT. THE CAR WAS "CERTIFIED" BY CHRYSLER. AT APPROXIMATELY 44K MILES THE ENGINE WOULD BANG WHEN SHIFTING OUT OF PARK TO REVERSE OR DRIVE. ACCORDING TO THE DEALER THE ENGINE MOUNTS WERE TORN AND NEEDED TO BE REPLACED. I WAS TOLD ENGINE MOUNTS ARE NOT COVERED UNDER WARRANTY BECAUSE IT'S CONSIDERED NORMAL WEAR AND TEAR AND IT WOULD BE AROUND $700 TO FIX. I REVIEWED THE CHRYSLER OWNER'S MANUAL AND THERE IS NOTHING THAT MENTIONS MOTOR MOUNTS NEEDING INSPECTION FOR WEAR AND TEAR. THE STANDARD ITEMS ARE LISTED SUCH AS OIL, TIRES, FILTERS, BELTS, FLUID ETC. IF MOTOR MOUNTS ARE SUBJECT TO NORMAL WEAR AND TEAR SHOULDN'T THEY BE LISTED SO AN OWNER CAN HAVE THEM INSPECTED? THE CERTIFICATION CHECKLIST ALSO DIDN'T INCLUDE AN INSPECTION OF THE ENGINE MOUNTS. CHRYSLER DOESN'T OFFER ANY INFORMATION ON THE MOTOR MOUNTS IN THEIR WARRANTY, CERTIFICATION INSPECTION OR OWNER'S MANUAL. AFTER FURTHER RESEARCH I'VE FOUND NUMEROUS WEBSITES WITH OTHER PACIFICA OWNERS HAVING THE SAME EXACT PROBLEM WITH THE MOTOR MOUNTS. FAILING MOTOR MOUNTS APPEAR TO BE A FACTORY DEFECT CHRYSLER IS IGNORING. *TR