NHTSA Complaint #10283635 — 2005 DODGE RAM 1500

THE DRIVER'S SEAT TRACK IN MY 2005 DODGE RAM FAILED. THIS TIME MY TRUCK HAD JUST OVER 30,000 MILES ON IT AND THE SEAT TRACK FAILED AGAIN. IT PREVIOUSLY FAILED AT ABOUT 12,000 MILES. SINCE ALL OF THE DODGE DEALERS THAT WERE CLOSE TO ME WERE CLOSED I HAD TO DRIVE MY UNSAFE VEHICLE A LITTLE OVER AN HOUR AWAY TO GET IT LOOKED AT. ONCE AGAIN THE SEAT WAS LUNGING FORWARD AND BACK WITH ACCELERATION AND DECELERATION. THE DEALER DETERMINED THAT THE ADJUSTMENT SCREW ON THE SEAT TRACK HAD FATIGUED, STRETCHED AND FAILED. THOUGH MY TRUCK IS IN IMMACULATE CONDITION, INCREDIBLY LOW MILES AND THE FACT THAT THE DEALER ADMITTED THAT THE PART WAS FAULTY I WAS STILL INFORMED THAT THE BILL WOULD BE AROUND $680 TO MAKE MY TRUCK SAFE ONCE AGAIN. AFTER HAVING THE NEW SEAT TRACK INSTALLED I NOTICED NEARLY 1/4" OF FREE-PLAY IN THE NEW SEAT ASSEMBLY. I NOTIFIED THE DEALER AND HE INFORMED ME THAT I WAS JUST BEING STUPID. HE TOLD ME THAT ALL OF THESE SEATS HAVE A GOOD AMOUNT OF PLAY AND THAT I SHOULD JUST MAKE SURE TO BRING IT IN WHEN IT FAILS AGAIN. HE WAS SURE THAT IT WOULD FAIL AGAIN BUT WAS UNSYMPATHETIC TO MY DESIRE FOR SAFETY FOR ME AND MY FAMILY. I CONTACTED DODGE DIRECTLY ABOUT THE ISSUE AND THEY BASICALLY BLEW ME OFF. I NOW HAVE A FEW THOUSAND MORE MILES ON MY NEW SEAT TRACK AND THE SEAT IS BEGINNING TO REALLY LOOSEN UP AGAIN. I AM VERY CONCERNED THAT MY SEAT COULD BE THROWN THROUGH MY WINDSHIELD WITH ME STILL SEAT-BELTED INTO IT. I HAVE SIMILAR SEATS IN OTHER VEHICLES OF OTHER MAKES AND THEY HAVE NEVER GIVEN ME ANY PROBLEMS IN OVER 200,000 MILES. I AM VERY CONCERNED FOR MY FAMILIES SAFETY AND AM FEELING VERY IMPOTENT. I ASKED A MANAGER AT DODGE IF THEY THOUGHT THAT MY BEING PARALYZED WAS ACCEPTABLE AND I WAS INFORMED THAT THERE HAS TO BE SOME TYPE OF INJURY BEFORE THEY WILL CONSIDER DOING ANYTHING. I DO NOT THINK THAT THIS IS ACCEPTABLE. I WOULD FEEL TERRIBLE SELLING THE TRUCK TO SOMEONE ELSE WHO COULD BE INJURED IN IT. I DON'T KNOW WHAT ELSE TO DO. PLEASE HELP ME. *TR