NHTSA Complaint #10282087 — 2002 TOYOTA RAV4

I HAVE A 2002 RAV4 THAT STARTED HAVING SHIFTING PROBLEMS. WHEN I WOULD PUT THE CAR INTO REVERSE IT WOULD JERK AND JOLT THIS IS HOW IT STARTED. THEN ABOUT A WEEK LATER IT STARTED DOING THIS WHEN THE CAR SHIFTED FROM 1ST TO SECOND AND SO ON. AFTER ABOUT 3 WEEKS OF THIS I TOOK THE CAR INTO THE DEALER AND TOLD THEM TO PLEASE LOOK AT IT. THEY CALLED ME LATER THAT DAY SAYING THAT THEY THOUGHT I NEEDED NEW ENGINE MOUNTS. THAT THEY WERE CAUSING CAR TO JERK WHEN IT CHANGED GEARS. HE SAID THAT THEY NEEDED TO BE ORDERED AND THAT THEY NEEDED THE CAR OVERNIGHT. SO THE NEXT DAY GOT A CALL FROM THE DEALER SAYING THAT THEY DROVE THE CAR SOME MORE AND REALIZED IT WAS MY TRANSMISSION. THAT I NEEDED TO REPLACE THE TRANSMISSION AND THE COMPUTER THAT CONTROLS IT. THIS WOULD COST ME $5200.00. I CALLED A VERY GOOD FRIEND OF MINE WHO HAS BEEN A MECHANIC FOR 30 YEARS AND HE CALLED A FRIEND OF HIS WHO WORKS PARTS AT TOYOTA. THE PERSON WHO WORKS FOR TOYOTA TOLD MY FRIEND THAT THEY HAVE BEEN HAVING THESE PROBLEMS WITH THE RAV AND THAT IT IS ONLY THE COMPUTER THAT NEEDS REPLACEMENT, NOT THE TRANSMISSION. SO, HE SOLD US THE PART AND MY FRIEND THE MECHANIC REPLACED THE COMPUTER. NOW MY CAR DRIVES PERFECTLY. SO, I INSTEAD SPENT ONLY $1100.00 AS OPPOSED TO THE $5200.00 THAT THE TOYOTA DEALER WANTED TO CHARGE ME WHEN IT WAS NOT MY TRANSMISSION AT ALL. I HAVE ALL THE PAPERWORK FROM THE DEALER SHOWING WHAT THEY WANTED ME TO REPLACE AND SPEND. I AM VERY UPSET THAT AN ACCREDITED TOYOTA DEALERSHIP WAS GOING TO HAVE ME SPEND THAT MUCH MONEY ON SOMETHING WHEN IT WAS NOT THE PROBLEM. I BOUGHT MY CAR THERE AND I HAVE HAD IT SERVICED THERE EVER SINCE- 7 YEARS! *TR