NHTSA Complaint #10281774 — 2007 JEEP COMMANDER

I VISITED A DEALERSHIP TO DIAGNOSE WHY THE CHECK ENGINE LIGHT WAS ON IN MY VEHICLE, AS WELL AS TO DIAGNOSE WHY IT WAS LOSING ACCELERATION WHEN APPROACHING HIGHWAY SPEED. AFTER ABOUT HALF AN HOUR, I WAS ADVISED BY THE SERVICE ADVISOR, THAT, 'THEY HAVE BEEN SEEING A LOT OF THIS' AND THE CAUSE WAS THE GEAR SHIFTER CONSOLE WHICH NEEDED TO BE REPLACED. SHE FOLLOWED THIS BY STATING THE REPLACEMENT WAS NOT COVERED UNDER WARRANTY AND PROVIDED ME WITH THE ESTIMATED COST. PERPLEXED, I INQUIRED AS TO WHETHER THE CAUSE WAS DUE TO WEAR AND TEAR AND COULD THIS HAVE BEEN PREVENTED THROUGH SCHEDULED MAINTENANCE. MS. HAWKINS RESPONSE WAS 'NO'. FURTHER CONFUSED, I INQUIRED AS TO WHY WOULD THE REPLACEMENT THEN BE THE CONSUMER'S RESPONSIBILITY, AS IT WOULD APPEAR TO ME TO HAVE BEEN A MANUFACTURING MALFUNCTION. THE REP'S RESPONSE WAS MERELY THE SAME, THE SERVICES ARE NOT COVERED UNDER WARRANTY AND IF NOT REPLACED THE VEHICLE COULD GET LOCKED IN THE PARKED POSITION WHILE DRIVING THE VEHICLE. THUS I WAS FORCED TO COMPLY PAYING MORE THAN $600 IN REPAIRS. *TR