NHTSA Complaint #10280424 — 2004 FORD EXPLORER

TRANSMISSION FAILURE ON FORD EXPLORER 2004... THE TRANSMISSION FAILED ON MY EXPLORER, 3 OF THE 4 GEARS WERE GONE!.... THIS COST $7,000 TO BE REPLACED... I BELIEVE THIS IS UNACCEPTABLE FOR A 3 YEAR OLD CAR TO HAVE THIS TYPE OF PROBLEM AT THIS COST. NOT TO MENTION I WORKED WITH A GUY WHO HAD AN EXPLORER AND A MOUNTAINEER AND THE TRANSMISSION WENT ON BOTH OF THOSE VEHICLES.. THEY WERE AN 02 AND 04. THEN THIS PAST WEEK I HAD TO HAVE MY BRAKES DONE. AND THE REPAIR SHOP SAID I NEEDED A FEW OTHER MINOR THINGS DONE... BUT I TOLD THEM I HAD ALREADY SPENT $8,000 (ALL BALL BEARINGS REPLACED $1000 + 7000 FOR TRANSMISSION)ON THE VEHICLE RECENTLY AND CAN'T GET IT DONE RIGHT NOW. AND THEY ASKED IF THE PROBLEM WAS THE TRANSMISSION... I SAID, "YES WHY", THEY TOLD ME THEY HAD 5 EXPLORERS FROM THE AROUND THE SAME AGE AS MINE THAT HAD TRANSMISSION FAILURES. NOW THAT'S A TOTAL OF 8 EXPLORERS IN MY AREA AND I HAVE HEARD OF OTHERS FROM OTHER PEOPLE. FORD NEEDS TO MAKE GOOD ON THIS AND OFFER SOME DISCOUNT ON A FIX FOR THIS OR HAVE ALL THE EXPLORERS FROM THIS TIME PERIOD RECALLED. I BOUGHT A NEW TRANSMISSION EVEN THOUGH IS WAS $4000 MORE THAN A REBUILT ONE, BECAUSE IT CAME WITH A LIFE-TIME WARRANTY.... I WOULD APPRECIATE IT IF THERE WAS AN INVESTIGATION MADE INTO FORD'S EXPLORER SO, THAT PAST AND FUTURE PROBLEMS CAN BE RECTIFIED. *TR