NHTSA Complaint #10280257 — 2005 CHRYSLER CROSSFIRE ROADSTER

THIS IS A COMPLAINT ON A 2005 CHRYSLER CROSSFIRE ROADSTER THAT WAS JUST PURCHASED IN JUNE 2009. I WAS LOOKING IN MY REAR VIEW MIRROR ON SUNDAY AFTERNOON AND NOTICED A SMALL QUARTER INCH GAP BETWEEN MY CONVERTIBLE TOP AND MY REAR WINDOW. WHEN I INSPECTED THE VEHICLE, I ALSO NOTICED ANOTHER GAP THAT WAS ON THE LEFT DRIVER SIDE OF MY REAR WINDOW. THIS GAP IS ABOUT 2 INCHES WIDE AND I CAN LITERALLY STICK MY HAND ON THE INSIDE OF MY CAR. IT SEEMS THAT THE HEAT HERE IN TEXAS HAS MELTED THE GLUE TO THE POINT THAT THE WINDOW IS BECOMING DETACHED FROM THE CONVERTIBLE TOP'S CANVAS MATERIAL. SO, I CONTACTED CHRYSLER CUSTOMER CARE ON MONDAY MORNING AND THEY INSTRUCTED ME TO VISIT A DEALER TO SEE IF THEY COULD FIX THE WINDOW. I WENT TO THE DEALERSHIP THAT AFTERNOON AND THEY TOLD ME (VERBATIM) "WE DON'T BOTHER WORKING ON THIS VEHICLE BECAUSE IT IS TOO MUCH OF A HASSLE, WE REFER CROSSFIRES TO AN UPHOLSTERY SHOP!" SO, THE NEXT MORNING WHICH WAS TUESDAY, I CONTACT CHRYSLER CUSTOMER SERVICE AGAIN, TOLD THEM WHAT I WAS TOLD AT THE DEALERSHIP AND THEY SAID "PLEASE GO TO A DIFFERENT DEALERSHIP." SO I WENT AGAIN THAT TUESDAY AFTERNOON AND THIS TIME THEY LOOKED AT MY VEHICLE AND SAID THEY WOULD CONTACT CUSTOMER SERVICE AND GET BACK WITH ME THE NEXT DAY. I RECEIVED A CALL TODAY, WEDNESDAY, SAYING THAT IT IS GOING TO COST $3,000 PLUS TAX TO REPAIR. THEY CAN'T JUST GLUE THE WINDOW BACK IN, THEY HAVE TO REPLACE THE WHOLE TOP. CHRYSLER ALSO DENIED A GOODWILL REPLACEMENT BECAUSE IT WAS DEEMED UNNECESSARY, AND MY WARRANTY JUST EXPIRED LIKE 20 MILES AGO. THE TOP IS ON BACK ORDER, AS I WAS TOLD BY THE SERVICE MANAGER AT THE DEALERSHIP, SO IT COULD BE A WHILE BEFORE I WOULD EVEN BE ABLE TO HAVE IT REPAIRED. I AM DRIVING AROUND WITH A HALF GLUED REAR WINDOW, THAT CAN FALL OUT AND BUST INSIDE MY CAR AT ANY POINT. IT IS NOT ONLY A HAZARD TO ME, BUT ALSO TO ANY PASSENGERS, PEDESTRIANS OR MOTORIST AROUND ME. IF THIS SHOULD FALL OUT WHILE I AM DRIVING, I OR SOMEONE ELSE CAN BECOME SERIOUSLY INJURED. *TR