NHTSA Complaint #10280036 — 2004 FORD EXPLORER LATCHES/LOCKS/LINKAGES

Complaint Details

ODI Number	10280036
Vehicle	2004 FORD EXPLORER
Component	LATCHES/LOCKS/LINKAGES
Date of Incident	October 7, 2007
Date Filed	August 10, 2009
Mileage	51,215 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

WHILE OPENING THE REAR LIFTGATE OF OUR 2004 EXPLORER AND REACHING THE MAX EXTENSION OF THE LEFT STRUT, THE STRUT BECAME LOCK AND WOULDN'T RETRIEVE CAUSING THE LEFT HINGE TO COME OFF AND THE ENTIRE LIFTGATE TO HANG FROM THE RIGHT HINGE. THE DEALER LOOKED AT THE STRUT AND TRIED TO REPAIR IT. I REQUESTED A NEW ONE TO BE INSTALLED SINCE I HAD SERIOUS CONCERNS ABOUT THE SAME PROBLEM HAPPENING AGAIN. THE DEALER AGREED AND MY EXTENDED WARRANTY COVERED THE EXPENSE. HOWEVER, MY DEDUCTIBLE APPLIED. *TR

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Other LATCHES/LOCKS/LINKAGES Complaints

#10608114 — July 3, 2014 — THE REAR WINDOW LATCH ON THE RIGHT SIDE FACING THE VEHICLE BROKE OFF AND NEARLY CAUSED THE RIGHT SIDE TO ALSO BREAK. ...

#10405637 — June 8, 2011 — CONCERNING MY 2004 EXPLORER XLT. THE REAR HATCHBACK THAT OPENS THE BACK WINDOWS HAS A BROKEN LATCH. I AM VERY UP...

#10401329 — May 17, 2011 — A COUPLE OF WEEKENDS AGO, THE PASSENGER SIDE HINGE ON OUR REAR WINDOW HATCH BROKE. MY MOM OPENED THE BACK WINDOW HATC...

#10369258 — December 5, 2010 — I HAVE HAD MY 2004 FORD EXPLORER FOR 3 YEARS NOW. TODAY I WENT TO OPEN MY REAR HATCH AND THE WINDOW HINGES JUST BROKE...

#10368031 — November 28, 2010 — TAILGATE WINDOW HINGES FAILED ON 2004 FORD EXPLORER. THE WINDOW FELL OUT AND DAMAGED THE LIFT STRUTS. I WAS NOT INJUR...

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