NHTSA Complaint #10279775 — 1999 SUBARU OUTBACK

HEAD GASKET FAILED ON 1999 SUBARU AT 38,000. CAR WAS MAINTAINED RELIGIOUSLY. SUBARU RECALL WAS NEVER SENT TO ME. I WAS TOLD MY CAR WAS THE 'WRONG PHASE ENGINE' TO BE COVERED UNDER WARRANTY. CAR HAD OVERHEATED 3 MONTHS EARLIER. SUBARU FLUSHED THE SYSTEM AND ADDED 'SPECIAL COOLANT LUBRICANT'. THIS WAS WORTHLESS. I WAS TOLD IT WOULD COST $2000+, EVEN THOUGH MY FAMILY HAS PURCHASED 4 SUBARU'S FROM THE SAME DEALER. AFTER A LOT OF SCREAMING AND YELLING, THEY REPLACED BOTH GASKETS, RADIATOR, THERMOSTAT AND WATER PUMP. I ENDED UP PAYING $250. DEALER, (WAKEFIELD SURBARU, WAKEFIELD MA.) HELPED CONVINCED SUBARU CORPORATE TO FOOT MOST OF THE EXPENSE. LATER WHEN SUBARU OIL FILTERS FAILED (LEAKS) AND AFTER MORE SCREAMING AND YELLING WITH THIS DEALER SHIP, (AFTER THEY SAID I WAS MAKING UP THE LEAK PROBLEM) I'VE CHANGED DEALERSHIPS WHO HAS A MORE PROFESSIONAL SERVICE CENTER. *TR