NHTSA Complaint #10277633 — 2004 JEEP GRAND CHEROKEE

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WIRING HARNESS IS LOCATED ON THE DRIVER'S SIDE DOOR, BUT THE HARNESS IS TOO SMALL TO SUSTAIN ALL THE WIRES. WHEN THE DOOR IS OPENED, THE WIRES COME OUT OF THE HARNESS AND BREAK, WHICH CAUSES THE LOCKS AND INTERIOR LIGHTING TO FAIL. THE INTERIOR LIGHTING REMAINS ILLUMINATED. IF THE CONTACT TURNS OFF THE INTERIOR LIGHTING WHILE DRIVING AT NIGHT, SHE IS UNABLE TO SEE THE INSTRUMENTAL PANEL. THE REPAIR WOULD COST $400. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THEY WILL NOT CHARGE HER THE TOTAL COST FOR THE REPAIR. THE DEALER WILL REPLACE THE WIRES AND HARNESS AT THE COST OF $100. THE FAILURE MILEAGE WAS 45,000 AND CURRENT MILEAGE WAS 55,000.