NHTSA Complaint #10277524 — 2008 FORD EXPLORER

TL*THE CONTACT RENTED A 2008 FORD EXPLORER FROM AN AUTHORIZED DEALER. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT PROCEEDED TO PARK THE VEHICLE IN A HOTEL PARKING LOT. THE GEAR SHIFTER WAS IN THE REVERSE POSITION WHEN THERE WAS AN UNEXPECTED AND DRASTIC ACCELERATION. IMMEDIATELY, PRESSURE WAS APPLIED TO THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO SLOW DOWN. THE WARNING INDICATOR WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE CRASHED INSIDE OF A HOTEL ROOM. THE CONTACT CRASHED INTO A TRUCK IN ORDER TO AVOID CRASHING INTO THE HOTEL OFFICE AND PEDESTRIANS. THE TRUCK THEN CRASHED INTO TWO OTHER VEHICLES. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED A MILD WHIPLASH, INJURIES TO THE NECK, A FRACTURED TOE, AND A MILD CONCUSSION. THE VEHICLE WAS COMPLETELY DESTROYED AND WAS TOWED TO A COLLISION CENTER. THE POLICE AND AMBULANCE WERE CALLED TO THE SCENE AND A POLICE AND INCIDENT REPORT WERE FILED. THE INSURANCE COMPANY WAS NOTIFIED. THE CAUSE OF THE FAILURE HAS NOT YET BEEN DETERMINED. THE OTHER VEHICLES WERE DAMAGED. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.