NHTSA Complaint #10277073 — 2002 JEEP GRAND CHEROKEE

WHILE DRIVING HOME LAST YEAR I ROLLED MY DRIVER SIDE WINDOW UP AND HEARD A LOUD BANG. I AT FIRST THOUGHT THAT SOMEONE HAD HIT MY VEHICLE WITH A LARGE ROCK BUT THEN THE WINDOW DROPPED DOWN INTO THE DOOR. WHEN I GOT HOME, I WENT ONLINE AND FOUND QUITE A FEW COMPLAINTS ABOUT THE WINDOW REGULATORS FAILING IN CHRYSLER GRAND CHEROKEES AND THE FACT THAT CHRYSLER IS AWARE OF THE ISSUE BUT REFUSES TO COVER THE REPAIR. I ALSO FOUND THAT THESE PROBLEMS COULD HAVE BEEN PREVENTED IF THEY'D JUST USED A 25 CENT PIECE OF METAL INSTEAD OF THE PLASTIC PIECE THEY USED. BECAUSE I COULD NOT AFFORD THE $400 + IT WOULD COST TO HAVE THIS REPAIRED, I FOUND THE INSTRUCTIONS ONLINE AND BOUGHT THE REPLACEMENT REGULATOR AND REPLACED IT MYSELF. HOWEVER, ALL THE COMPLAINTS I READ ABOUT SAY THAT ALL THE WINDOWS WILL FAIL AT SOME POINT. I HAVE NEITHER THE TIME OR EVEN THE MONEY TO GET THEM ALL REPLACED. I THINK THIS IS SOMETHING THAT CHRYSLER SHOULD ADDRESS. HAD I BEEN ON THE INTERSTATE WHEN THIS HAPPENED, IT QUITE POSSIBLE THAT THE BANG OF THE PIECE FAILING WOULD HAVE BEEN ENOUGH TO CAUSE ME DISTRACTION AND LEAD TO AN ACCIDENT. *TR