NHTSA Complaint #10276183 — 2004 NISSAN QUEST

TL*THE CONTACT OWNS A 2004 NISSAN QUEST. ON 4 SEPARATE OCCURRENCES, WHEN THE CONSUMER PRESSED THE KEY FOB TO OPEN THE PASSENGER DOOR, IT WOULD MALFUNCTION AND CLOSE WITHOUT WARNING WHILE PASSENGERS WERE ATTEMPTING TO ENTER THE VEHICLE. DURING THE 4TH MALFUNCTION OF THE DOOR, THE CONSUMER WAS STANDING OUTSIDE THE VEHICLE BENDING OVER THE PASSENGER CAR SEAT , WHEN ALL OF A SUDDEN SHE HEARD A BALL BEARING FALL INSIDE THE WALL OF THE VAN AND ROLLED ONE HALF INCH AND THEN THE DOOR BEGAN TO CLOSE. THE DOOR HIT THE CONSUMER ON HER LEFT HIP AND ADVANCED HER PELVIS TO THE RIGHT AND CONTINUED CLOSING UNTIL HER BACK RIGHT UPPER THIGH MADE CONTACT WITH THE D-RING IN THE DOOR FRAME. THE DOOR CONTINUED TO CLOSE PRESSING HER THIGH EVEN MORE. THE DOOR MALFUNCTIONED AGAIN BY NOT SENSING THE CONSUMER'S PRESENCE IN THE DOOR JAMB AND AUTOMATICALLY RETRACTED THE DOOR. THE CONSUMER PLACED HER LEFT SHOULDER ON THE DOOR AND PUSHED AS HARD AS SHE COULD UNTIL THE DOOR RETRACTED IN MANUAL MODE. THE CONSUMER SUSTAINED A BRUISE TO HER SKIN AND MUSCLE OF THE BACK OH HER RIGHT UPPER THIGH. UPDATED 08/11/09.*JB